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Magna Mindz
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Customer Service Representative
Job Information
Post Date:Dec 05, 2020Type:Full Time
Start Date:ASAPSalary:$35/hr-$45/hr
Location: Houston, TX Job Reference: - n/a -

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Job Details
Description
We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities:
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.

Skills
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.


Notes
Benefits offered are Health, Dental and Vision Plans, Flexible Spending Accounts (Health Care & Dependent Care), Short- and Long-Term Disability, Life Insurance, Voluntary Supplemental Life Insurance, Critical Illness and Accident Policies, 401k Retirement Plan (with Employer Contributions), Solar Energy
Health Club Membership (up to $50 per Month), Tuition Assistance (for employees still in college), Employee Assistance, Program Personal and Vacation Time Holiday Pay.



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Contact Information
Magna Mindz

Email: sales@magnamindz.com
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